RTI will deal directly with vendors so you can focus on your business. Vendor management is a discipline of establishing service, quality, cost, and satisfaction goals while selecting and managing third party companies to constantly meet the following agenda:
- Establish Goals: Operations need to be clearly defined performance parameters. Vendor manager optimize their opportunity to achieve these goals by using third party companies.
- Select Vendors: Vendor management is essential to optimizing operational results. Let us manage the responsibility to match the right company with your desired performance characteristics.
- Manage Vendors: Our vendor managers will monitor performance, provide feedback, lead new projects, define and/or approve or disapprove of change control processes, and develop vendors.
- Meet Goals: Vendor managers will always focus on meting goals within appropriate upper and lower control bounds.
Vendor management is not the same as operations management, but it is similar. Our vendor managers strive to understand the elements that drive relationships in order to be sure the vendor is successful. Vendor managers are not empowered to perform every aspect of outsourced operations, but they do influence the vendor to perform to the level expected.