RTI strives to provide 24 hour, 7-days-week technology support and supervision for client networks and unified communication systems. The RTI Technical Support Center is staffed with highly trained support staff, available to serve your support needs at any time. Technicians and engineers are available to answer any questions that arise, fix issues, and provide general assistance where you need it most.
RTI offers a range of support mechanisms to fully meet the needs of your business. Options include:
- Single, direct point of contact for all support needs
- Hardware failure diagnostic testing and maintenance plan implementation
- Issue ticketing and priority status
- Issue isolation, findings, and resolution delivered by highly experienced technicians
- Remote monitoring service available to provide proactive device, system, and application alerts
- Support engineers provide remote-access to systems in order to promptly diagnose and fix issues
- Coverage for Cisco Unified Communications, IP Contact Center, Cisco Unity, network switches, routers, voice gateways, firewalls, servers, etc.
- RTI has partnered up with LogicMonitor to provide 24/7 active monitoring of client equipment. You even get a login to view the performance yourself.